Terms of Service

By creating an account, ticking a box to accept these Terms, or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, do not use the Service.

You must be at least 18 years old to use the Service. If you use the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms, and “you” refers to that organisation.

The Service uses automated and AI-based systems to generate documents and related content from the inputs you provide (your brief, instructions and any uploaded materials).

The Service relies in part on third-party AI providers, including Anthropic (Claude) and WriteHuman. Their terms and limitations apply in addition to these Terms, and we do not control, and are not responsible for, their models or the outputs those models produce.

You are solely responsible for the content you generate, edit, store, share or publish using the Service (“Outputs”), and for how you use it. AI-generated Outputs may be inaccurate, incomplete, out of date or unsuitable for your purpose, and may contain errors including in facts, figures, citations and references.

You must independently review and verify any Output before relying on, submitting or publishing it. Outputs are not a substitute for professional advice (including legal, financial, medical or academic advice). We do not endorse, guarantee, or monitor Outputs for accuracy, and we accept no liability for your Outputs or your use of them.

You agree not to use the Service, and not to permit anyone else to use it, to:

1. (a) Academic and professional dishonesty. Produce, submit or present any work as your own original or unaided work where doing so breaches the rules, honour code, or assessment regulations of any school, college, university, examining body, employer, professional body or certification scheme — including coursework, dissertations, theses, take-home or timed assessments, applications, or any work intended to be the unaided effort of the person submitting it.
2. (b) Unlawful or fraudulent content. Generate content that is illegal, fraudulent or defamatory, that impersonates a real person or entity, or that is intended to deceive — including forged documents, fake credentials, or false identity or financial documents.
3. (c) Infringement. Generate content that infringes the intellectual property, privacy or other rights of any third party.
4. (d) Harm and abuse. Generate content that is harassing, hateful, or that facilitates harm to any person.
5. (e) Circumvention. Bypass, disable or interfere with any usage limits, safety measures, filters or technical protections of the Service, or reverse-engineer, extract or replicate the underlying models or software.

We may, but are not obliged to, monitor use of the Service. Where you use the Service in connection with an institution, that institution’s own policies apply to you and prevail in the event of any conflict with how you may use the Service. You are responsible for ensuring your use complies with the rules of any institution to which you submit work.

We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms (including the Acceptable Use Policy), engage in fraudulent or illegal activity, or where reasonably necessary to prevent a risk of harm or liability to us, the Service or any third party. No refund is due for a termination resulting from your breach.

To the fullest extent permitted by law, the Service is provided “as is” and “as available”. We make no warranties, express or implied, including as to merchantability, satisfactory quality, fitness for a particular purpose, accuracy, non-infringement, or that the Service will be uninterrupted, secure or error-free.

Nothing in this clause limits or affects the statutory rights you have as a consumer, or any liability that cannot be excluded or limited by law.

7.1 Liabilities we do not exclude. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under English law, including under the Consumer Rights Act 2015 where you deal as a consumer.

7.2 What we exclude. Subject to clause 7.1, we are not liable for any indirect or consequential loss, or for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, or corruption or loss of data.

7.3 Cap. Subject to clause 7.1, our total aggregate liability arising out of or in connection with these Terms — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is limited to the greater of [£100] and the total fees you paid us in the [12] months before the event giving rise to the claim.

To the extent permitted by law, and except where you deal with us as a consumer, you will indemnify and hold us, our affiliates, officers and employees harmless against any claims, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to your use of the Service or your Outputs, or any breach by you of these Terms or the Acceptable Use Policy.

We may update these Terms from time to time. We will give you at least 30 days’ notice of material changes, by email to your account or by an in-product notice. If you do not accept the updated Terms, you must stop using the Service before the changes take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms.

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, save that if you are a consumer resident elsewhere in the United Kingdom you may also bring proceedings in your home jurisdiction.

Entire agreement. These Terms constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition or sale of assets.

Notices. We may give you notice by email to the address on your account or by an in-product notice.

Third-party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.